by James | Apr 29, 2022 | Business, Customer Service, Life
Writing doesn’t come easily to everyone. There are natural-born writers just as there are natural-born speakers. Just as many writers can’t imagine giving up the keyboard for a microphone to vocalize their thoughts, many speakers cringe at the idea of sitting in front...
by James | Apr 28, 2022 | Business, Customer Service, Life, Social Media
It’s such a common problem: We’re told that we need to create products for our customers but when we sit down at the computer to create, we’re stuck. How long do you stare at a blank page before getting frustrated and giving up? I’ve been known to start and stop...
by James | Apr 22, 2022 | Business, Customer Service
Is your content finding its way to your whole audience? Even though you have a thorough content marketing plan, you may actually be missing some people, simply because of the format you’re presenting.Scientists and psychologists have studied the ways people learn for...
by James | Apr 21, 2022 | Business, Customer Service
“You need a list,” they said. “The money is in the list,” they said. “You need an autoresponder,” they said. So you purchased an autoresponder; you added an opt-in box on your website; you have a couple of subscribers; now what? (Side note: As my brother-in-law said...
by James | Apr 13, 2022 | Business, Customer Service
Think about all the emails and sales pages you’ve seen just in this last week, touting a new class, product, or service. Very often marketers will highlight the features and benefits of their latest creation but then fall short because they didn’t include a story. The...
by James | Apr 4, 2022 | Business, Customer Service, Partnership
We recently went through some discussions about self-care. This week, we’re going to look at a “Mindset Reset.”Authenticity is a buzzword that you may get sick of hearing yet it’s a really strong concept wrapped into one single word. That one word describes the level...
by James | Apr 1, 2022 | Business Support, Customer Service
Successful businesses are organized businesses. Most businesses have or desire multiple clients. This makes being organized even more important. Customer Relationship Management (CRM) software programs can keep your business relationships organized and growing.In the...
by James | Mar 31, 2022 | Business, Customer Service, Partnership
Imagine this conversation:Friend: How’s the business doing?You: Great! I’ve got great clients; they have no complaints. That might be true, but what if your clients aren’t satisfied and just aren’t saying anything? There may be issues that have...
by James | Mar 30, 2022 | Business, Customer Service, Partnership
VIP – Very Important Person. It has to be the oldest and most-used acronym of all time. But even though it has become a cliche, it can be used to greatly enhance your relationship with your best clients. Adding VIP days into your schedule is one way to do just...
by James | Mar 29, 2022 | Business, Customer Service
Being a good listener is essential for anyone that interacts with customers – no matter if you’re with a corporate giant, a solopreneur, or anyone in between. You cannot allow your mind to wander; you have to remain engaged. Yes, your expertise is...
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