Being a good listener is essential for anyone that interacts with customers – no matter if you’re with a corporate giant, a solopreneur, or anyone in between. You cannot allow your mind to wander; you have to remain engaged. Yes, your expertise is critical, but you won’t know how to apply it if you don’t listen to them as they tell you what they need.
As you know, distractions are literally everywhere today. Distractions work directly against you in your efforts to build thriving business partnerships. A distracted business partner doesn’t fully care about clients and is only in this business to make money or to make a name for themselves.
Stop and assess your listening skills. Are you truly listen to the client? Are you clear on what the client needs? Are you tempted to look at your phone? It’s important to be truly and brutally honest.
If you feel you need to improve your listening skills, there are some simple steps you can take:
If these things are already part of your makeup, you’re in good shape. You are listening and your clients should feel good that you are hearing them. If you need improvement, you can work on these simple steps and become the listener that will make all your clients feel great about partnering with you.