by James | Mar 31, 2022 | Business, Customer Service, Partnership
Imagine this conversation:Friend: How’s the business doing?You: Great! I’ve got great clients; they have no complaints. That might be true, but what if your clients aren’t satisfied and just aren’t saying anything? There may be issues that have...
by James | Mar 30, 2022 | Business, Customer Service, Partnership
VIP – Very Important Person. It has to be the oldest and most-used acronym of all time. But even though it has become a cliche, it can be used to greatly enhance your relationship with your best clients. Adding VIP days into your schedule is one way to do just...
by James | Mar 29, 2022 | Business, Customer Service
Being a good listener is essential for anyone that interacts with customers – no matter if you’re with a corporate giant, a solopreneur, or anyone in between. You cannot allow your mind to wander; you have to remain engaged. Yes, your expertise is...
by James | Mar 28, 2022 | Business, Business Support, Customer Service
You may recall that last week during our Mindset Reset series, we discussed toxic clients. This week, we’re going to examine the customer experience and how you can use it to grow your business. We begin with a discussion on kindness, which the world is in dire need...
by James | Mar 25, 2022 | Business, Business Support, Customer Service, Virtual Assistant
We’ll wrap up our Mindset Reset series by looking at outsourcing. If your business is sucking your happiness dry, it’s time to make some changes to alleviate your stress. One way to free up some of your time is to hire a virtual assistant to take over some of the...
by James | Mar 24, 2022 | Business, Customer Service
The next step in our Mindset Reset is to look at something unpleasant, but important – toxic clients. We’ve all experienced clients who have the highest expectations but feel we never meet them. They make demand after demand but don’t listen when we try to reinforce...
by James | Mar 23, 2022 | Business, Uncategorized
Next up in our Mindset Reset series is a look at creative journaling. Journaling is an effective way to document your hopes and dreams for your business and your personal life but so many people cringe at the idea of putting their thoughts down on paper. Some equate...
by James | Mar 21, 2022 | Business
As we continue to explore ways to do a Mindset Reset, let’s look at a creative option, the vision board.When was the last time you dreamed? I don’t mean when you woke up from a weird Alice-in-Wonderland-type dream; when was the last time you had BIG dreams of...
by James | Mar 21, 2022 | Business
We recently went through some discussions about self-care. This week, we’re going to look at a “Mindset Reset.”Authenticity is a buzzword that you may get sick of hearing yet it’s a really strong concept wrapped into one single word. That one word describes the level...
by James | Mar 18, 2022 | Business
Theodore Roosevelt once said, “Comparison is the thief of joy.” And when it comes to making comparisons between your business and others, you are fighting a losing battle and sucking the joy out of life and your business. When you compare your business with others,...
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